A mat that does not fit the room or a layer that does not fit your plans? Here is how to arrange a return.
Your return window
You can ask to return a purchase during the 30 days after delivery. Keep it unworn or unused, with the original packaging and all included pieces. Trying a garment on carefully indoors is fine; wearing it for a workout is not. Please avoid removing tags or assembling equipment until you have checked the measurements and contents.
1 / Start with the order details
Email [email protected] or call 818-674-6317 with your order number, the item and the reason for returning it. For a wrong, defective or transit-damaged item, include a description and photos where possible. Contacting us first helps us provide the right instructions; it does not shorten the return window.
2 / Pack & send it back
Include your order number in the package and return it to:
Raymond Sison Technical Services LLC
1511 Cedrus Ct
Anchorage, AK 99507
We cover return shipping when the issue is a defect, a shipping mistake or damage in transit. Contact us so we can arrange that return. For a change of mind, size choice or another customer-selected reason, you cover the return postage. Use a trackable service and retain the receipt.
3 / Inspection & refund
After the return reaches us, allow 3–5 business days for inspection. Once approved, we initiate the refund to the original payment method and send a confirmation. Your bank’s posting schedule determines when the credit becomes visible.
There is no deduction for putting an eligible return back into stock. For a customer-choice return, the original standard shipping charge is not refundable. If we made an error or the item arrived defective or damaged, we also refund any original shipping charge attributable to that item. Refunds cover the approved returned merchandise and related applicable tax.
Exchanges & cancellations
For a different size or style, arrange a return and place a separate order for your preferred item. If you need to cancel, contact us promptly. We can cancel before dispatch; once the order is on its way, follow the return process.
Questions
[email protected] · 818-674-6317
Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.