The practical details, all in one place.
Which states can you deliver to?
Delivery is available within the contiguous 48 United States. Alaska, Hawaii, US territories, military addresses and international destinations are outside our delivery area.
How long does an order take?
Allow 1–3 business days for processing, then 3–7 days in transit. The two stages are separate estimates. Carrier disruptions may affect arrival.
What does shipping cost?
Standard shipping costs $6.99 when the merchandise subtotal is below $59. At $59 or more, standard shipping is free. The subtotal is calculated after discounts and before tax.
Are the clothing labels US sizes?
The labels identify that particular garment and are not a universal US conversion. Compare the listing’s inch and centimeter measurements with similar clothing you already own. A flat width is different from a full circumference.
How much floor space do I need?
Compare both the length and width on the product page, then leave enough additional clear space for your planned movements. Larger racks need room around the equipment and adequate ceiling clearance. Our space guide explains the checks.
Are weights and props in the photos included?
Only the items named in the Included specification are part of the purchase. For example, a rack listing does not include the weights displayed on it. Check the selected configuration before adding it to your bag.
How should I care for apparel and mats?
Follow the care label or instructions that arrive with your item. Let mats and rollers dry fully before storing them, avoid harsh cleaners and keep equipment away from excessive heat. Ask us if you need clarification for a specific material.
Can I return a purchase?
You have 30 days after delivery to ask for a return. Keep the item unworn or unused with its original packaging and all components. We cover return postage for defects, wrong items or transit damage; other return postage is your responsibility.
Where do returns go, and when are refunds started?
Send returns to Raymond Sison Technical Services LLC, 1511 Cedrus Ct, Anchorage, AK 99507. You can contact us first for help. Inspection takes 3–5 business days after receipt; an approved refund is then initiated to the original payment method. Your bank determines the posting date.
How do I contact customer care?
Email [email protected], call 818-674-6317 or use our contact form. Customer care hours are Monday–Friday, 9:00 a.m.–5:00 p.m. Eastern Time.